terms and conditions
How do preorders work?
A pre-order is an order placed for an item that hasn’t been released or is not currently in stock. They’re shipped to the customer once available. Pre-orders allow customers to order products before they are available.
Can I change or cancel my order?
Our customers have 24 hours to change/cancel an order.
Please contact us immediately by email: firstname.lastname@example.org ; if you need to make any changes or cancel your order.
For order canceling we charge additional fee 35 USD per each order.
If more than 24 hours have passed, due business specification we cannot issue order cancel/change, as all of our products are exclusively on pre-order – we order all the necessary spare parts for each client individually.
How can I track my order?
Once your order has shipped, you will receive tracking information via email. If you haven’t received an email, please contact us and we will resend you the tracking information.
What should I do if my tracking number is not working?
New tracking numbers usually take about 24 hours to activate from the time you receive your shipping confirmation. If it’s been more than 24 hours and your tracking number still isn’t working, contact us and we’ll help ensure you get your package!
If you want a refund for your own reasons?
If parcel not shipped, we can make refund with charge 35$ (payment gateway fee).
When will I receive my order?
We ship within 35 business days after placing an order.
Delivery takes about 30 business days, all depends covid-19 situation in your country and post office workload.
Will I need to pay taxes and duties?
Import duties and taxes are not included in the price. These charges are buyers responsibility. Your local government may charge VAT and/or customs duties.
If you entered an incorrect delivery address
We can resend the package to the correct address or make refund. If you will choose refund we will charge $ 50 for this shipping cost, payment processing and refund service.
If parcel lost?
If after 90 business days after parcel shipped you didn’t get it, we can ship new one or make refund.
If you did not pick up the parcel from the post office yourself
We will make partial refund – commission for delivery, refund service and production costs will be $ 90.
RETURNS AND EXCHANGES
It’s a custom made items on pre order!
All sales final, items are sold as is.
Final sale items cannot be returned, exchanged.
No warranty and returns.